Knowing how to evaluate the quality of your SaaS product and determine consumer perception of it can be crucial to the success of your business.
David Elias
May 25, 21 | 8 min read
saas products
Reading time: 6 minutes
Most entrepreneurs know that offering quality products and. Services is one of the main success factors for any type of business. However, it is not so easy to deal with quality standards and the most common question is: how do I evaluate. The quality of my SaaS products?
We recognize that this can be a somewhat difficult task
as quality is relative and depends on several factors that must be determin for each specific case. Luckily, there are ways you can find out what the consumer’s Quality can be defin from the perspective of several approaches,
Focus on manufacturing
Quality is measur bas on the suitability and compliance with the standards and regulatory specifications of the sector. Each country is govern by its own legal standards and has montenegro email list 100000 contact leads its own regulatory body, but there are international standards as a reference, such as the ISO 9001 certifications of the International Organization for Standardization.
Focus on the product
Quality is measur bas on comparable attributes. If the product or service belongs to a brand line, it must maintain the quality standards of products in the same family.
As an example, we have Adobe . The company is famous for the high quality. Of the software it offers, which always follow the same standard.
Focus on the user
Quality is measur by usefulness. That is, it aims to adapt solutions to the nes of the consumer. This means that the more it helps the user to solve a problem or a specific ne, the higher its quality.
One company that does this very well is streaming giant. Netflix , which offers customiz solutions at affordable prices for its online users.
Focus on transcendence It is when the product or service stands
out from all others on the market due to the extremely high quality standards. These standards are universally recogniz and the consumer has the feeling that the brand always exces their expectations.
For this definition, it is fair to mention the adaptation everything changes very quickly transnational technology company Microsoft , which is recogniz worldwide for its high-quality software.
Focus on value
The product is consider quality when it is very useful, but the price is adjust to the public, being accessible to all social classes.
In this case, a great example is Spotify , a music, podcast, and video streaming service that offers everything from free plans to different premium modes that are paid for.
What defines the quality of a SaaS product?
To be more specific, there are 8 elements that determine whether a product is of quality and, therefore, well accept or not in the market. They are the following:
ADVERTISEMENT
Satisfactory performance
To be consider quality, the product must perform as promis in the advertisements, contract, user guide, etc. A watch exemplifies this well: if it keeps time correctly and nes be numbers few adjustments, it is a sign of good performance.